Dear Valued Parent,
We hope this letter finds you and your family well.
As you may know, as of June 3, 2025, we are no longer in-network with Delta Dental. This decision was not made lightly, and we want to be transparent about the reason behind it.
In recent years, we have seen a significant influx of Delta Dental patients coming to our practice. This is in large part due to other local dentists choosing to go out of network.
While we welcomed the opportunity to serve so many new families, the increased volume of patients presented challenges, chief among them being its effect on our ability to provide the level of care that we pride ourselves on. We found ourselves diagnosing issues and laying out treatment plans with increasingly limited scheduling space to follow through; we did not always have the availability to treat them in a timely manner. This was not in line with our commitment to offering comprehensive, high-quality care to every patient.
After much thought, we decided that going out-of-network would better enable us to prioritize our patients’ well-being and deliver the excellent care you expect from us.
While we are now out-of-network, many Delta Dental patients can still receive reimbursement for services rendered at our office. Our team is here to assist you in understanding your benefits, filing claims, and navigating this transition as smoothly as possible.
We sincerely hope that you will continue to choose American Canyon Pediatric Dentistry for your child’s dental care. If you have any questions or concerns, please don’t hesitate to contact us at (707) 346-2400 or email us at info@americancanyonkidsdentist.com. Thank you for trusting us with your child’s dental health. We remain dedicated to delivering the compassionate, high-quality care that your family deserves.
Sincerely,
Rochelle Manangkil
Delta Dental Frequently Asked Questions
About Our Office Going Out of Network with Delta Dental Insurance
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What does “out-of-network” mean for my child’s dental care?
Being out of network means that we do not have a direct financial agreement with Delta Dental. However, many Delta Dental plans offer reimbursement for care received at our office.
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Will my insurance still cover services at your office?
In most cases, yes. Many Delta Dental plans include out-of-network benefits. Coverage percentages, deductibles, and reimbursement rates may vary depending on your specific plan.
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How will I know what my out-of-pocket costs will be?
Our team will provide a detailed estimate of your costs based on your insurance plan. We are happy to assist you with understanding your coverage and filing claims for reimbursement.
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Can you file claims on my behalf?
Yes, we can file claims for you as a courtesy. However, you will be responsible for paying for services upfront; Delta Dental will reimburse you directly once they’ve processed those claims.
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Does this change how appointments are scheduled or the care my child receives?
Not at all. Our commitment to delivering exceptional dental care remains the same. We believe that this change will allow us to focus even more on providing thorough, timely, and personalized care for every patient.
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What are the benefits of staying with American Canyon Pediatric Dentistry?
Our office prioritizes your child’s comfort and well-being. We focus on creating a positive dental experience, building trust with your family, and delivering high-quality, comprehensive care tailored to your child’s needs.
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Are you going out-of-network with other insurance providers?
At this time, our decision only applies to Delta Dental. We will notify you promptly if there are changes with other insurance providers.
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What should I do if I have concerns about this change?
We understand that coverage changes can be stressful. Please feel free to contact us at (707) 346-2400 or email us at info@americancanyonkidsdentist.com. We are here to answer your questions and provide support.
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How can I continue care at your office if I decide to stay?
We offer several options to make continuing care at our office as seamless and affordable as possible:
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In-Office Membership Plan: Through Kleer, our membership plan provides a simple and cost-effective way to access dental care without traditional insurance.
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Payment Plans: We offer payment plans for up to three months to help make treatment more manageable.
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CareCredit: We partner with CareCredit, a healthcare credit card, to provide flexible payment options for your family’s dental needs.
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FSA/HSA: You can use your Flexible Spending Account (FSA) or Health Savings Account (HSA) to help cover your patient portions for treatment.
Simply schedule your child’s appointments as usual, and we’ll guide you through these options to find the best financial solution for your family.
